Treating Customers Fairly

Flexible lease options
Road Tax included
Flexible mileage packages

Regulatory responsibilities

First Step is responsible for making sure customers are treated fairly. Our principles (PRIN) include explicit and implicit guidance on the fair treatment of customers. Principle 6 says: ‘A firm must pay due regard to the interests of its customers and treat them fairly’, but other principles also apply to this area of business behaviour.

These principles apply even for firms that do not have direct contact with retail customers. Risks and poor conduct can be carried from wholesale to retail markets.

Speak with the team

Customer feedback

Customer feedback can help us identify if we are treating customers fairly and where improvements are needed. Remember that even if you are a satisfied customer it doesn’t you’re necessarily being treated fairly. Feedback responses helps flag risks for us to consider.

FLEXIBLE VAN LEASING & PART-EX OPTIONS

We offer flexible leasing options, which means you can have a 12 to 36 month lease for your new van. There is also the opportunity to keep it for longer if that works better for you.

Part exchange is also an option at First Step Vehicle Solutions. Our aim is to make the process have buying a new van as stress free and simple as possible.

Van Contract Hire

ROAD TAX INCLUDED

We’ll take care of your first year’s road tax, so you can hit the road as soon as your lease vehicle arrives.

To keep your van lease as simple as possible, we’ll always be on hand to answer any questions you have along the way!

Why use First Step Van Leasing

Flexible Finance Options

With unique 12-month leases as well as conventional longer term agreements, we have flexible rental options to suit you.

No Admin Fees

On all our van lease deals there are no admin fees. You simply pay your initial deposit and we sort out the paperwork.

Free Delivery

We deliver your van free of charge, directly to your door anywhere in mainland UK.

Road Tax Included

Road tax is included with all of our van leasing deals across all makes and models.

View All Van Deals

Client Reviews

See what our customers are saying

“Fantastic service from the minute I got in touch, to the VW transporter being delivered to our door. Can’t fault our experience with First Step. We will definitely use them again- they were all brilliant!”

Clare Morl

C
“Excellent product and customer service from start to finish,The whole process totally stress free and Drew went over and above throughout.
Amazing deals,No hidden extras and superb presentation of all vehicles. Would definitely recommend.”

Gary Pedley

G
“First class and friendly service. very flexible really know their stuff and communicate well. Definitely recommend this family run business, great prices too.”

Adrian Fuller

A