Treating Customers Fairly
Regulatory responsibilities
First Step is responsible for making sure customers are treated fairly. Our principles (PRIN) include explicit and implicit guidance on the fair treatment of customers. Principle 6 says: ‘A firm must pay due regard to the interests of its customers and treat them fairly’, but other principles also apply to this area of business behaviour.
These principles apply even for firms that do not have direct contact with retail customers. Risks and poor conduct can be carried from wholesale to retail markets.
Customer feedback
Customer feedback can help us identify if we are treating customers fairly and where improvements are needed. Remember that even if you are a satisfied customer it doesn’t you’re necessarily being treated fairly. Feedback responses helps flag risks for us to consider.
FLEXIBLE VAN LEASING & PART-EX OPTIONS
We offer flexible leasing options, which means you can have a 12 to 36 month lease for your new van. There is also the opportunity to keep it for longer if that works better for you.
Part exchange is also an option at First Step Vehicle Solutions. Our aim is to make the process have buying a new van as stress free and simple as possible.
Van Contract Hire
ROAD TAX INCLUDED
We’ll take care of your first year’s road tax, so you can hit the road as soon as your lease vehicle arrives.
To keep your van lease as simple as possible, we’ll always be on hand to answer any questions you have along the way!
Contact UsWhy use First Step Van Leasing
Flexible Finance Options
With unique 12-month leases as well as conventional longer term agreements, we have flexible rental options to suit you.
No Admin Fees
On all our van lease deals there are no admin fees. You simply pay your initial deposit and we sort out the paperwork.
Free Delivery
We deliver your van free of charge, directly to your door anywhere in mainland UK.
Road Tax Included
Road tax is included with all of our van leasing deals across all makes and models.
Client Reviews
Read reviews from our happy customers
WHAT DO YOU NEED FROM ME?
Request a quote- A good credit score
- You must be over 18 years old
- Leasing for at least 12 months
- Suitable Identification
- Your bank details
- Your contact details
LEASE BY VAN TYPE
FIND US:
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Telephone
01204 567 580 -
Address
Unit F, Lecturers Cl, Bolton BL3 6DG
Speak with the team at First Steps
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